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Are Blogs Losing Their Authority To The Statusphere?
What follows is the unedited Director’s Cut of my latest post on TechCrunch, “Are Blogs Losing Their Authority To The Statusphere?” My definition of Statusphere. Source Depending on which numbers you...
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In the Statusphere, A.D.D. Creates Opportunities for Collaboration and Education
Source It’s been an incredible week for stats, demographics, and authority trends related to Social Media this week. The Social Web is our Industrial Revolution and our Renaissance period. It is at...
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Influencing the Influencer
The competition for attention is focused on social networks as brands vie for awareness and consideration. Establishing a presence in Facebook and Twitter is as necessary as it is trivial. In the...
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Social CRM Needs Clarity
As the headline implies, even though Social CRM exists as an official category, what it is and what it is not is blurry and hotly debated. No, it doesn’t need a new definition. And, no, it doesn’t...
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Brands of the Future: The Critical Relationship Between BX, CX, UX and EX
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AI, Chatbots and Designing the Next Generation of Automated Customer Engagement
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Silicon Valley Uncovered: The evolution of tech, media and its impact on society
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The Importance of Experience Design and the Future of Brand
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Here’s to the past, but now it’s time to learn and unlearn toward the future
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The New Experts: How Robotics, AI and Automation Are Shaping the Future of...
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The Future of Brand is Experienced and Shared
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If you had one hour with Mark Zuckerberg, what would you ask? Here’s what I...
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For Decades, Technology Scaled Businesses Away from People; It’s Time To...
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Customer Experience For The Win #FTW
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In Pursuit of Relevance
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The Rise of Cryptocurrency and Blockchain Evangelists
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Experience Innovation – Designing for the X Factor in Customer Experience
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Customer Experience, Where It is Now, and Where It Will Go Next
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The Human Dimension of Innovation and Digital Transformation
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The Importance of Having a Purpose in Digital Transformation and Innovation
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